Shipping Policy

At E-Bikes 508, we strive to provide fast, reliable shipping while ensuring every order arrives safely. Please review our shipping policies before placing your order.

Shipping Availability

We currently ship only within the continental United States (North America mainland only). At this time, we do not ship to:

• Alaska

• Hawaii

• Puerto Rico

• U.S. Virgin Islands

• Guam

• American Samoa

• Northern Mariana Islands

• Canada

• Mexico

• International destinations

In-Store Pickup

We proudly offer FREE in-store pickup at our Massachusetts showroom.

You will receive an email notification when your order is ready for pickup. Please bring a valid photo ID or your order confirmation when collecting your purchase.

Electric Bike Shipping

Professional freight shipping is available for eligible electric bikes.

Bikes Priced Under $3,000

• $149 shipping per bike

Bikes Priced at $3,000 or More

• $99 shipping per bike

Shipping charges are calculated based on the individual bike purchased. Multiple bikes will incur a shipping charge for each bike.

Aventon Bike Shipping

Due to manufacturer shipping restrictions, Aventon electric bikes have limited shipping availability.

Aventon bikes may only be shipped to customers located in states directly adjacent to Massachusetts, including:

• Connecticut

• Rhode Island

• New Hampshire

• Vermont

• New York

Shipping for eligible Aventon bikes is:

• $249 per bike

Orders shipping outside of these approved states cannot be fulfilled and must be picked up in-store.

Accessories

All accessories ship for a flat rate of $59 per order, regardless of the number of eligible accessories purchased.

Examples include:

• Helmets

• Locks

• Racks

• Bags

• Components

• Replacement parts

• Apparel

• Electronics

• Most non-bike merchandise

E-Dirt Bikes

For safety, regulatory, and logistical reasons, all electric dirt bikes are available for in-store pickup only.

We do not ship e-dirt bikes under any circumstances.

Order Processing

Most in-stock orders are processed within 1–3 business days. Larger freight shipments, including bicycles, may require additional preparation time for professional assembly, inspection, and packaging before shipment.

Processing times may be extended during holidays, promotions, or periods of high order volume.

Shipping Exceptions

Certain products may have additional manufacturer or carrier restrictions that prevent shipment to specific locations. If an order cannot be shipped, we will contact you promptly to discuss available alternatives, including in-store pickup or order cancellation.

Questions?

If you have any questions regarding shipping eligibility, delivery options, or in-store pickup, please contact our team before placing your order. We're happy to help ensure your order is handled in the best way possible.